FAQs

Transportation is not risk free and the intervention of major events such as rough weather, fire, pirates and many other occurrences can damage your cargo while in transit with us. Hence, insurance will protect your cargo from these known risks and ensure you the right to get compensated in case of damage without been affected by eventually carrier´s liability exclusion and/or limitation.

Transportation is not risk free and the intervention of major events such as rough weather, fire, pirates and many other occurrences can damage your cargo while in transit with us. Hence, insurance will protect your cargo from these known risks and ensure you the right to get compensated in case of damage without been affected by eventually carrier´s liability exclusion and/or limitation.

You simply need to provide us with your shipment details to get an instant quote either provided by our cargo insurance team or directly by your PNE sales representative.

The premium for your insurance will be charged and manifested on your shipping invoice.

Upon notification of your cargo damage by you, the Insurance Company will appoint a local surveyor to establish the cause of damage and eventually assist you to find mitigation solutions.

All the documents you need to submit are listed on your Certificate of Insurance alongside a claims procedure. The main documents to be provided are the commercial invoice, a copy of the Bill of Lading, a letter of protest and the survey report.

MSC applies a very efficient money back policy and your claim will be solved within 30 days.